New Items Added Every Day. All Items Guaranteed Authentic.

FAQ's

Are all of your items 100% genuine?

Most definitely. We have spent over 4 years establishing relationships with both authorised retailers and the brands themselves. All products are sourced direct from them. 

 

How do I receive my membership rewards?

Once you have purchased your membership, you will be granted immediate access to purchase any product on our store. We will then prepare your personalised membership email which will include your welcome pack attached with your discount, free shipping and raffle codes.

 

How do I pay?

Please choose if you would like a 1, 3 or 12 month membership. Once chosen, our payment provider ‘Stripe’ will securely take your first payment for the current month, and then every 1, 3 or 12 months after that on a rolling subscription basis.

 

Can I cancel my membership?

Memberships can be cancelled at any time during your membership. If your membership is cancelled, we will be unable to refund you for the month you are in, however you won’t be charged again. This rule applies for all 3 membership tiers.

*please note, you will have to give 48 hours notice before your cancellation.

 

 Do you offer returns?

We offer returns within 14 days for a exchange or credit note only.

Unfortunately, we only offer refunds if we make a mistake on your order. We recommend doing prior research before purchasing the item. 

 

How fast and how much is your shipping?

UK Domestic – 1-3 Working days - £5.50

Europe – 4-8 days depending on location - £13.50

International - 10-14 business days - £16.50

Once we have dispatched your order, you will receive a tracking code via email.

 

When do you upload new products?

We pride ourselves on releasing 1-5 items everyday, including random restocks of sold out items. We upload all items at random times to allow everybody a fair chance of purchasing the item. 

 

What is the raffle?

Every Month we will hold a members only raffle where you have the chance to win an item for free. This is already included your membership with no add on or payment needed.

1 Month membership – 1 raffle entry a month

3 Month Membership – 3 raffle entries a month

12 Month Membership – 10 raffle entries a month.

(This will be how many times your name will be entered in 1 draw, e.g. if on a 12 month membership your name will be added 10 times in 1 draw)

 

Need to ask us a question? Contact Us.